NAIROBI, KENYA: Safaricom has rewarded its customers with free M-pesa service following outage that crippled most of its services on Monday.
The Company Chief Executive Officer Bob Collymore said as a small gesture, from midnight Tuesday to midnight Wednesday, all customers will be able to send money on the M-PESA network for free.
It reported that the Monday system outage affected a number of core services. “We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services,” said Collymore.
“Although most customers could call, text and use data by noon and M-PESA by late afternoon yesterday, this work came to an end this morning. We are now working to ensure that network stability continues.”