National carrier Kenya Airways has launched a new solution that will allow customers to make group bookings via the airline’s web portal.
The tool which will be accessible for all travel agents and retail customers who have group bookings is linked to all Global Distribution Systems and reservation systems in real time.
Customers will be able to manage their booking process including view of competitive pricing and seat reservation based on the proposed dates of travel and flights. It will also facilitate payment and ticketing.
“We aim to improve sales effectiveness for our customers as well as increase customer satisfaction by providing tailored offers while also maximizing the revenue contribution from group business,” Kenya Airways group managing director Sebastian Mikosz (pictured) said in a statement.
The tool, which is geared towards broadening the airline’s revenue streams, will mainly target learning institutions, religious associations, sports teams, associations, corporates, conference delegates and family groups.
“With its quick turnaround time, our new group booking tool is able to accomplish group travel reservations in minutes rather than days,” Mikosz said.