Sidian Bank has turned to IBM Cloud and cognitive solutions to fuel its digital transformation. The move, the bank said in a statement, will provide its growing customer base of small and medium-sized businesses with faster access to existing services like debit and credit card processing.
Other services include bank account opening, teller services and wealth management. Prior to engaging IBM, about 40 per cent of a typical business day’s working hours at the bank were spent on problem isolation.
However, through infrastructure as a service and cognitive management, the bank said, the system is able to learn from past incidents and resolve 56 per cent of any difficulties with minimum human intervention.
This has enabled the bank realise 34 per cent savings in capital expenses and a 60 per cent improvement in transactional times across all ATMs and teller counters. The bank said the new system has also improved hardware capacity for memory, processing and storage.